With today’s competitive and global marketplace, companies and organizations are best suited to focusing on core competencies. While countries like India and the Philippines are the typical destinations for such services, Interra Networks has invested in the development of outsourcing in Nigeria and has experience in the Information Technology/ Business Process Outsourcing/ Business Process Management/Knowledge Process Outsourcing (IT/BPO/BPM/KPO) space in both the international as well as domestic market.
We operate a 250-seat Business Process Outsourcing (BPO) center located in Abuja and a 50-seat in Enugu and Owerri to provide world-class BPO services to clients that demand quality services and competitive costs. We provide People, Processes, and Technology to handle non-core functions for our clients so they can focus on what they are best suited to handle.
OUR AVAILABLE SERVICES INCLUDE:
- Contact Center Outsourcing
We provide offsite and onsite services that cater to businesses of all sizes. We offer the following services
- Inbound and Outbound Calls
- Interactive Voice Response (IVR)
- Chat
- Social Media
- Telemarketing Services
- Helpdesk Support
We offer our clients help desk services that will help you solve all your customer service, technical and operational challenges. This is designed in such a way that no issue is left unresolved professionally. We assist enterprises to meet their strategic goals. We help our customers move beyond reactive incidence management to problem-solving processes that deliver higher IT service. - Data Entry and Processing
Our solution provides tailor-made and valuable data entry services across all verticals. We use technology to strategically capture and analyze data to meet your outsourcing needs. Our operational strategies are focused on maximizing efficiency and ensuring a better customer experience.
We possess significant experience in service delivery with foreign and local clientele. Located in Abuja, Lagos, Enugu, and other parts of Nigeria, our BPO Service helps take out the high risks and costs associated with providing any of the above-mentioned services and provides a cost-competitive alternative to other countries such as India and the Philippines.